Please provide the following information when submitting a ticket or forum post relating to a Unity project in order for our escalation teams to look into the issue:
- The version of Unity that you are using to develop your project.
- The AirshipConfig.properties (Android) and the AirshipConfig.plist (iOS) files for your project.
- The primary AndroidManifest.xml file for your project.
- Full Unity debug logs related to the issue that you're experiencing. Additionally for platform specific, runtime issues provide any logs gathered from Android Debug Bridge's logcat utility or Xcode's lldb console.
- All Airship-related script files for your project.