You may encounter a situation where your dashboard is displaying all zeros and no results:
When you see zeros or expired results across all metrics on your dashboard, refresh the browser tab. |
The most common cause for seeing zeros or expired results across all metrics in your dashboard is that you switched between different apps and have existing tabs open with another app. Performance Analytics supports browsing a single app at a time.
To fix the issue:
- Close other open tabs or windows and force a full refresh.
- Clear the App name filter and click Run to force a new query to run.
- Delete the cookies associated with
analyze.airship.com
and then refresh the page. See below for how to do this in Chrome, Safari, and Firefox.
Delete Cookies on Chrome:
- Go to the Chrome menu icon on the browser toolbar at the top right. This icon is a box with three vertical dots. Next click on Settings.
- Type
cookies
in the search bar: - Click on Cookies and other site data, and then click on See all cookies and site data
- Type
analyze
in the search field, and then click on the trash icon next toanalyze.airship.com
: - Refresh the Performance Analytics Dashboard
- You may need to log back into Airship and navigate to the Performance Analytics dashboard again.
Delete Cookies on Safari:
- Go to Safari > Preferences in the toolbar.
- Click on Privacy:
- Click on Manage Website Data..., type
airship
in the search field, selectairship.com
and click Remove: - You may need to log back into Airship and navigate to the Performance Analytics dashboard again.
Delete Cookies on Firefox:
- Go to Firefox > Preferences in the toolbar.
- Click on Privacy & Security, and then remove individual cookies
- Type
airship
in the search box and select all the cookies forairship.com
from the list. - Click on Remove Selected.
- You may need to log back into Airship and navigate to the Performance Analytics dashboard again.