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Message Center only shows messages sent if I do NOT check the 'Combine With' PUSH notification checkbox

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David Ellner

I am having a problem getting notifications to appear in the Message Center.

I'm using the default message center, built-in UI. I can ONLY see messages which were sent as ONLY Message Center messages.

If I create a Message Center message and send it, it shows up as expected in my App's message center.

But, if I click the box to send a PUSH notification also, at the same time, the PUSH notification arrives as expected, but no message in the Message Center UI. Same thing if I create a PUSH notification and then click the Message Center also box. I see a PUSH, but no message in the Message Center.

Am I misunderstanding how this is supposed to work?

To be 100% clear, I am selecting the "Message Center" option on the Content step. Then I click "Combine With" PUSH notification. Then Continue, fill in everything else and send. Shouldn't this send a PUSH notifciation AND ALSO appear in the Message Center in my app? If I do not click the Combine With option, the message appears fine in the Message Center UI.

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    Sean Conlin

    I believe this was answered in a private ticket, but I will summarize the solution below:

    When creating a Push Notification that is combined with a Message Center Message, the Message Center Message is attached through the "Message Action" portion of the Message Composer.

    If you remove the Message Center action from this portion of the Composer, the Message Center message will not be delivered with the Push Notification.

    Thank you,
    Sean Conlin
    Urban Airship Technical Support
    Portland, Oregon

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    Sean Conlin

    Hi David,

    This is Sean with Urban Airship Technical Support.

    You are correct, the way that you are setting up your combined Push Notification and Message Center message, both should be visible on the device.

    Can you provide some links to the Push Report, or the Push IDs of the notifications that arrived without a Message Center message when they should have?

    Thank you,
    Sean Conlin
    Urban Airship Technical Support
    Portland, Oregon

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    jordan

    "Can you provide some links to the Push Report, or the Push IDs of the notifications that arrived without a Message Center message when they should have?"

    Sure.

    https://go.urbanairship.com/apps/Qtz-IBunRoiI2n6DdP2uNQ/reports/pushdetail/9d2b419a-9dd3-4a79-bc29-63d3cbf19693/?starttime=1496805218#/apps/Qtz-IBunRoiI2n6DdP2uNQ/engage/

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