In App messages- Issue in delivery time


We have been testing in-app messages for a few use cases and are having a few issues. I think a call with Urban Airship support will help us resolve these quickly.

1. The delivery of in-app message is adhoc. It takes some time to deliver and we are not sure at what point in time to expect the delivery. Our use cases are specific to onboarding where we wanted to show some messages in-context to where user is in the app but if message does not get delivered in time, we are not able to meet the objective. So we need help to determine if there is a delay that we should expect and we can create ourtriggering events as such.

We tried  to use below tags in conditions to send app upgrade in-app message to target devices that have older versions of our app, but we didn’t get any in-app message. We used these tags in urban airship portal.




NOTE: we are triggering automated in-app message for app upgrade based on event generated in devices



2. We have business use case in which we have to send in-app message per user or once per user. 

Do we have any settings from urban airship side to achieve once per user or per use based in-app message .














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  • Hi Seth,

    Thank you for writing in with your questions about in-app messages.

    I see that you are with Silicon Valley Bank and as such are on our Comprehensive plan. Customers on our Comprehensive plan can take advantage of a variety of support resources, including email support and in your case, phone support. I would recommend submitting a ticket to us by filling out the form via and we will be happy to assist you there, as it is a better medium for us to support the questions you have.

    Thank you very much,
    Urban Airship Technical Support Team

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  • Hi Jennifer---When I use the support link provided by you below, I cant find the form to submit the ticket. I searched your KB also but couldn't find much help there either

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  • Hi Seth,

    I created a support ticket with the details you have provided in this post. You can expect to hear from somebody on the Support team shortly.

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