We have been using UA for over a year and a half. We have mobile apps for Android and iOS. We recently have seen issues with push notifications going through to iOS devices, when the app is in the background. The push never went through at this time, but when the app was open, the push went right through. Non-pushes were with 2 or more users, but with other users, it worked perfectly. Then magically it started working again, we are baffled.
With users that it didn't work
- Phone battery was good
- Internet connection was good
- We use priority 5 because that has always worked best
- Works when app is open
- Tested with app only running
- Other push notifications were going though with different apps
Thanks in advance for your help!