Community Forums

Where our customers, developers, and more can come together to help each other with both general and technical questions about our products and services.

Access Denied YouTube URL with Html in landing pages (rich Messaging)

David Bonitati


We are getting error when try to send push notification as HTML landing page. We are using iFrame embed code with YouTube video and getting error on page when push notification show on page. Below is iframe code used in HTML.

<iframe width='640' height='360' src='' frameborder='0' allowfullscreen=''> </iframe>

Below error we receive page. Other text and images did show but only error with YouTube video. Please help me to resolve this issue.

Access Denied

You don't have permission to access "" on this server.

Reference #18.8cb61160.1533549690.2ccd710d




Official comment


Hey Lax,

Sorry for the delayed response. 

Embedding an iframe doesn't always work in HTML landing pages and is best done using the existing Video template, but if you send me your template / HTML I can take a look. Also, let me know which app key this is for.


Jay M.
Urban Airship Technical Support

Jay Mutzafi
Comment actions Permalink

Please sign in to leave a comment.