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Android crash happening for 8 and above

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Matt Kupstas

 Hi,

We are using cordova 6.2 and urbanairship-cordova 6.6.0 "Urban Airship"

We are facing android crash issue for android 8 and above and getting below exception

java.lang.IllegalStateException:
 
at android.app.ContextImpl.startServiceCommon (ContextImpl.java:1538)
 
at android.app.ContextImpl.startService (ContextImpl.java:1484)
 
at android.content.ContextWrapper.startService (ContextWrapper.java:663)
 
at com.urbanairship.job.JobDispatcher.dispatch (JobDispatcher.java:63)
 
at com.urbanairship.richpush.RichPushUser.update (RichPushUser.java:114)
 
at com.urbanairship.richpush.RichPushInbox.init (RichPushInbox.java:180)
 
at com.urbanairship.UAirship.init (UAirship.java:577)
 
at com.urbanairship.UAirship.executeTakeOff (UAirship.java:357)
 
at com.urbanairship.UAirship.access$000 (UAirship.java:43)
 
at com.urbanairship.UAirship$2.run (UAirship.java:317)
 
at java.lang.Thread.run (Thread.java:764)
 
Can you please have a look?
 
Thanks

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6 comments

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  • Avatar
    Jade Westover

    Hi Matt,

    I would recommend updating your SDK as there have been many bug fixes since 6.6.0. After updating let us know if you are still experiencing issues, and we will troubleshoot further.

    Cordova setup docs: https://docs.urbanairship.com/platform/cordova/

    Thanks,

    Jade Westover
    Technical Support Engineer
    Urban Airship | Portland, OR

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  • Avatar
    Matt Kupstas

    Hi Jade,

    Now we are using

    Cordova 8.1 and Urban Airship version 7.3.4 but we are not able to send push to devices through UA console and in error console we get below message

     

    Application does not have permission to send to this device

    Original Message: Error: mismatched sender ID

     

    We double checked the sender ID and it looks correct.

    Can you please have a look?

    Thanks

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  • Avatar
    Matt Kupstas

    Also can you please let us know sender id you have seen? Here we have configured it as 637577929034

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  • Avatar
    Jade Westover

    Hi Matt

    This error can occur for a number of reasons. I would recommend following the GCM/FCM Troubleshooting Guide (https://support.urbanairship.com/hc/en-us/articles/213492643-GCM-FCM-Troubleshooting-Guide) and see if any of the fixes in there solve the issue.

    Is the previous issue still occurring, or are you only experiencing the latter issue now?

    Thanks,

    Jade Westover

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    Matt Kupstas

    Hi Jade,

    Yeah earlier error is no longer occurring. We have gone through that guide and it seems to be correct. Can you please check exactly what sender id you are seeing at your end?

     

    Thanks

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  • Avatar
    Matt Kupstas

    Hi Jade,

    This issue is solved now. As we have upgraded Urban Airship plugin then it is required to configure FCM and not GCM. So in config.xml file we were still referring sender id which was not required. After removing this we got push notifications.

    Thanks

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