can not get push notification anymore, device can only get sound.

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I just did one more test round.

because  in our code, we have this

UAirship.namedUser().identifier = LoginEmail

      we band device with our loginname.

same machine I logined yange@uniware.com.au  did not get any notification

this email is old email have used in many device. so it band with numbers of devices.  at that time bundleID is au.com.q6.job

but if I login by new login name ,,which not used before,I will get notification immeidately.

is there anything to do for namedUser, or how many device can be assigned to one namedUser?

or, is because we changed bundle ID , something at your backend still save old bundle data??

Hi Wulong,

Looking at the logs on our side, I can see that the push was dropped after it was discovered the device (https://go.urbanairship.com/apps/9zivTMTjS-iBjk2za8we6w/device_lookup/#id=e95c5bfb-8d97-45d2-96a2-d31f3c451ba8) was uninstalled and opted-out. That would make sense as to why that device did not receive a notification.

It's also worth mentioning that the error console (https://support.urbanairship.com/hc/en-us/articles/213491803-The-Urban-Airship-Error-Console) on your app is showing multiple errors related to rejected device tokens and mismatched sender IDs, which may be relate to recent changes you've made to your app (bundle ID etc.). I would recommend following this guide (https://support.urbanairship.com/hc/en-us/articles/213492643-GCM-FCM-Troubleshooting-Guide) to troubleshoot the sender ID error, and this guide (https://support.urbanairship.com/hc/en-us/articles/213492303-Rejected-Device-Tokens) to troubleshoot the rejected device tokens.

Thanks,

Jade Westover
Technical Support Engineer
Urban Airship | Portland, OR