I thought this was a different issue but it turns our that push notifications generated from events are not being sent if the app is closed. This is not the case for android. If the app is open or minimized the pushes are received. If the app is hard closed and I send a direct push from Airship it is received. It is only not received when the app is closed and the message is generated by an automation triggered by a custom event
not receiving messages from automation when app is hard closed
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Hi,
Jay from Technical Support here.
Did you change your original post?
If you can provide us with an [App Key](https://support.urbanairship.com/hc/en-us/articles/213491663-How-do-I-find-my-App-Key-or-App-Secret-), [Push ID](https://support.urbanairship.com/hc/en-us/articles/213491163-How-to-find-the-Push-ID), and Channel ID you are testing with, we can take a closer look.Thanks,
Jay M.
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