How frequent Airship Dashboard updates?

Hi,

This is regarding Airship Dashboard update, how frequent does the Airship Dashboard update. The reason for this is two days before during the process of clean-up we have un-installed couple of users, however the dashboard didn't take effect, however we are seeing newly added users count.

Thanks & Regards

 

Didn't find what you were looking for?

New post

Comments

3 comments

  • Hello there,

    It depends on what you're looking at. For the most part, the reports update very quickly. But things like the Devices Report only update daily, so if you're looking at that report, it's only going to be updated once every 24 hours. Out of curiosity, which report are you looking at?

    Thank you and regards,

    Chilun Liu

    Airship Support

    0
  • I'm looking at Addressable Users "Current" and "Last Month". Since it updates every 24 hours, then the Current users count should be updated, as I have un-installed couple of users. Basically it is updating newly registered users, however I don't see the count reducing. Could you please clarify on this.

    One other thing, I tried to get the device report using API and I got the following report. Little bit confused which is the correct one.

     

    {
    "total_unique_devices": 24557,
    "date_closed": "2020-05-27 00:00:00",
    "date_computed": "2020-05-29 01:56:43",
    "counts": {
    "ios": {
    "unique_devices": 3930,
    "opted_in": 1448,
    "opted_out": 2482,
    "uninstalled": 2976
    },
    "android": {
    "unique_devices": 20627,
    "opted_in": 1846,
    "opted_out": 18781,
    "uninstalled": 23999
    },
    "amazon": {
    "unique_devices": 0,
    "opted_in": 0,
    "opted_out": 0,
    "uninstalled": 0
    },
    "sms": {
    "unique_devices": 0,
    "opted_in": 0,
    "opted_out": 0,
    "uninstalled": 0
    },
    "email": {
    "unique_devices": 0,
    "opted_in": 0,
    "opted_out": 0,
    "uninstalled": 0
    }
    }
    }

    Based on the above report what is the "Current" count? Please clarify

    Thanks & Regards

     

    0
  • Addressable users are the total count for the month, so at the beginning of the month, Airship removes any uninstalled devices. Until then, counts could then fluctuate.
    This is different from the Devices report, which updates every 24-hours and only provides a snapshot of your total devices per day. The current count is the count for the current month.

    Thank you and regards,

    Chilun Liu

    Airship Support

    0

Please sign in to leave a comment.