FAQs
Frequently asked questions and common issues.
- Airship TLS 1.0 and 1.1 Sunset FAQ
- How Do I Migrate My Existing App Audience to Airship?
- Which Browser Versions does Airship Web Notifications Support?
- Why does my Audience get decayed/reduced on its own every month?
- What do I Include with my Airship Support Request?
- How Do I See the Performance for Localized Messages?
- Preparing for use of the Throttle Service
- How to find the Channel ID using the Channel Capture Tool
- How do I Retrieve my Web Channel ID?
- What should I do if the Airship SDK was falsely identified as adware?
- What languages/language-characters does Airship support?
- How do I find my App Key, App Secret, or Master Secret?
- What are the Maximum Characters for Push Notifications?
- Adding Gimbal Place attributes as Tags in Airship
- About Development and Production App Environments
- How Do I Contact Airship Sales?
- Using Charles Proxy to profile an Airship Implementation
- How to find a Device Identifier using Charles Proxy
- How to find the Push ID
- Tracking a push request to a device
- What is the static IP address of go.airship.com?
- Using Emoji in Airship pushes
- Duplicated or Old RSS feeds
- Why is it important to log information regarding your API requests with Airship?
- Delayed Push from RSS Feeds
- Where can I find Airship Documentation?
- Please don't upload Personal Identifying Information about your customers to Airship
- Troubleshooting HTTP Status Codes
- Troubleshooting Push Delivery
- Airship System Status