Can't create message in one project

Hi Dear,

I have 2 project, one for Production and another one to Development.

The production project is fine, however the Development ones I can't create new message on it.

Also, when I go to Settings/Edit Project the platforms doesn't appear.

Note: I've tried to create a new Development project but no matter what I do and end up on the same issue.

Any thoughts?

Thank you

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11 comments

  • Hi Kevin,

    Are you able to send a screenshot of the problem you're running into? This will help us see what exactly you're running into, and suggest a solution from there.

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  • Sure, there we go!


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  • Oh, also the create message button:

    Note: As you can see the App is tracking the Open App events, however I can't create notifications because the create button button is not working...

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  • Kevin,

    That is quite peculiar!

    Are you able to reproduce on other browsers? 

    If so, would you be able to send over your web console logs?

     

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  • Yep!
    This is on chrome but I have another project that is working completely fine.
    From what web console? Chrome console logs? 
    If you meant the Urbanairship "Error Console" there's no error there...

    tkx

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  • Kevin,

    Yes, the Chrome Console Logs.

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  • There's only 1 error in chrome console:

    GET https://s3.amazonaws.com/com.urbanairship.appicons/YpFwh7-pT8yy-pgBt44YTQ/icon.PNG?1499367210 403 (Forbidden)

     

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  • Kevin,

    I found the issue.

    It looks like the Owner of the Enterprise account is the only person that can create the apps for you, so they'll need to grant you access to the Developments apps in order for you to be able to access them properly. Otherwise, you currently do not have the authorization to perform any of those actions on your own development apps.

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  • Make sense, thank you Michael Halka.

    I will follow up with the owner.

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  • Hi please, 

    In the last message you mentioned: "so they'll need to grant you access to the Developments apps in order for you to be able to access them properly"

    Can you please send me the steps?

    Tkx

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  • Kevin,

    The Team Management instructions can be found here

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