1. Airship Support
  2. Community
  3. Engagement Platform - API

Can't create message in one project

Avatar
kevin.kidd

Hi Dear,

I have 2 project, one for Production and another one to Development.

The production project is fine, however the Development ones I can't create new message on it.

Also, when I go to Settings/Edit Project the platforms doesn't appear.

Note: I've tried to create a new Development project but no matter what I do and end up on the same issue.

Any thoughts?

Thank you

Didn't find what you were looking for?

New post

Comments

11 comments

Sort by Date Votes
  • Avatar
    Michael Halka

    Hi Kevin,

    Are you able to send a screenshot of the problem you're running into? This will help us see what exactly you're running into, and suggest a solution from there.

    Comment actions Permalink
    0
  • Avatar
    kevin.kidd

    Sure, there we go!


    Comment actions Permalink
    0
  • Avatar
    kevin.kidd

    Oh, also the create message button:

    Note: As you can see the App is tracking the Open App events, however I can't create notifications because the create button button is not working...

    Comment actions Permalink
    0
  • Avatar
    Michael Halka

    Kevin,

    That is quite peculiar!

    Are you able to reproduce on other browsers? 

    If so, would you be able to send over your web console logs?

     

    Comment actions Permalink
    0
  • Avatar
    kevin.kidd

    Yep!
    This is on chrome but I have another project that is working completely fine.
    From what web console? Chrome console logs? 
    If you meant the Urbanairship "Error Console" there's no error there...

    tkx

    Comment actions Permalink
    0
  • Avatar
    Michael Halka

    Kevin,

    Yes, the Chrome Console Logs.

    Comment actions Permalink
    0
  • Avatar
    kevin.kidd

    There's only 1 error in chrome console:

    GET https://s3.amazonaws.com/com.urbanairship.appicons/YpFwh7-pT8yy-pgBt44YTQ/icon.PNG?1499367210 403 (Forbidden)

     

    Comment actions Permalink
    0
  • Avatar
    Michael Halka

    Kevin,

    I found the issue.

    It looks like the Owner of the Enterprise account is the only person that can create the apps for you, so they'll need to grant you access to the Developments apps in order for you to be able to access them properly. Otherwise, you currently do not have the authorization to perform any of those actions on your own development apps.

    Comment actions Permalink
    0
  • Avatar
    kevin.kidd

    Make sense, thank you Michael Halka.

    I will follow up with the owner.

    Comment actions Permalink
    0
  • Avatar
    kevin.kidd

    Hi please, 

    In the last message you mentioned: "so they'll need to grant you access to the Developments apps in order for you to be able to access them properly"

    Can you please send me the steps?

    Tkx

    Comment actions Permalink
    0
  • Avatar
    Michael Halka

    Kevin,

    The Team Management instructions can be found here

    Comment actions Permalink
    0

Please sign in to leave a comment.