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You can find you app key by logging into your account, opening your app and clicking on the Gear icon and choosing "APIs & Integrations". https://support.airship.com/hc/en-us/articles/213491663-How-do-I-find-my-App-Key-App-Secret-or-Master-Secret-
If your issue relates to an Airship login, enter your username here (User names can differ from email addresses and are case sensitive)
The Channel ID or Named User ID of the device you are having issues with.
How to Find the Push ID:
(Examples: iOS SDK v14.1.1, or Java Library v5.3)