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Interactive Notifications not displayed

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Sean Samocki

Been trying to get this to work on iOS - https://docs.urbanairship.com/platform/ios/?obj-c#ios-interactive-notifications

However, when I send a notification with a button from the dashboard - the push is never received. I can still receive pushes that do not use buttons. I am using one of the UA supplied actions, so from my understanding - I shouldn't have to to create any custom interactive notification types (or code changes for that matter).

Is there documentation or a potential code change needed in the app itself to support this?

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    Sean Conlin

    Hi Sean,

    This is Sean with Urban Airship Technical Support.

    I have a couple questions to help me troubleshoot this issue for you.

    • Can you send me the link to the Push report for the notification you sent with Interactive Notification Buttons?
    • Have you tried this feature with our iOS Sample App?

    Thank you,
    Sean Conlin
    Urban Airship Technical Support
    Portland, Oregon

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    Sean Samocki

    Hi Sean, 

    It just started working all of a sudden... not sure exactly what fixed it. I *think* maybe the Notification Service Extension wasn't being included in the binary at first.

    I take it this is required? If so I have a follow up question. If I send out a push with a UA share action - is it just not sent to users below iOS10 or users who have not updated to the new version of the app (with extension)? 

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    Sean Conlin

    Hi Sean,

    The Notification Service Extension is only required for notification media attachments, such as images. Interactive Notifications should work on versions of the app without the extension.

    Thank you,
    Sean Conlin
    Urban Airship Technical Support
    Portland, Oregon

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