Hello there - We are testing UA push notifications in our app and there are a number of devices that are inactive in the "device token" list.  Any idea why these devices are inactive and how I get them to be active?

Thanks. 

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  • Hello Evan,

    Devices are marked as inactive when Apple tells us that the application has been uninstalled via its feedback service, which we check on a regular basis. If you are using test devices that correspond to these inactive device tokens, I would first make sure that your application is installed on those devices.

    If your app is installed on those devices and are opted-in to receive push, you may be getting rejected device tokens from Apple. If this is the case, you'll want to make sure your app is properly provisioned. Our article on Rejected Device Tokens can fix this issue.

    I hope this helps. Please let me know if you have any other questions or concerns!

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