Getting Intalled as false after sending push to device



We were using standard GCM implementation for our push notifications, we have now moved to Urbanairship FCM implementation and followed the steps in below link


The Push notification is working fine if user installs a fresh build from playstore. For some user who are updating the app from previous version stops receiving push notification and channel lookup suggest that the app is no longer installed on the phone. Please suggest if we are missing anythig

"device_type": "android",
"installed": false,
"background": false,
"push_address": null,
"named_user_id": null,


Thank You,


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1 comment

  • Hey Himanshu,

    Sorry we missed your forum post. Looks like you reached out through email support and got this resolved. 

    Jay M.
    Urban Airship Technical Support

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