"Cannot save duplicate package name." error when setup for Android


Our company develops an internal app for both Android and iOS platforms. A time ago, the developer which registered UrbanAirship left the company and we took over this project.

So we created a new UrbanAirship account under `admin@our-company-name-domain`. When we tried to configure the Android platforms with our Firebase API key & package name, we got an error message "Cannot save duplicate package name.". We were not very clear what happened.

Please explain to us the problem and show us options to get over it.

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1 comment

  • Hi Quang le,

    Thanks for contacting Urban Airship. My name is Chilun and I would be happy to help.

    Just leave that field blank. It's no longer used anymore.

    Please feel free to send me any follow-up questions and I'll gladly get back to you as soon as possible.

    Kind regards,
    Chilun Liu
    Senior Technical Support Engineer
    Urban Airship

    25 Lavington Street | London | SE1 0NZ
    Portland | San Francisco | London | New York | Gurgaon

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