Make performance of templates visible in reports

Hi everyone,

I'm using several templates for triggering user-specific messages, e. g. abondoned cart notification.

In the reports section I can only see the overall performance of my messages (aggregated, not by message template):

As a user I'd like to see the performance of our push sends we use with templates. The performance should be display by template - and not just overall. How can I accomplish this?

Kind regards,
Atilla Wohllebe

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3 comments

  • Hi Atilla,

    Thanks for contacting Urban Airship. My name is Chilun and I would be happy to help.

    This response is based on you sending these through the API, but as a general rule of thumb - unicast messages won't appear in the dashboard due to GDPR.
    You'll want to use the Reports API to get the stats for the pushes you're sending. Please be aware that You'll have to collect the Push Id to get access to it.

    Here is link to the Urban Airship guide on how to work with the API to acquire this information:

    https://docs.urbanairship.com/api/ua/#operation/api/reports/responses/push_id/get

    Please feel free to send me any follow-up questions and I'll gladly get back to you as soon as possible.


    Kind regards,
    Chilun Liu
    Senior Technical Support Engineer
    Urban Airship

    25 Lavington Street | London | SE1 0NZ
    Portland | San Francisco | London | New York | Gurgaon

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  • Hi Chilun

    just to be sure I got you right: When I use a template based message I'm sending triggered via API, I will only get the numbers for that message type via API as well?

    Kind regards

    Atilla

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  • Hi Atilla,

    Yes that is correct :)

    Kind regards,
    Chilun Liu
    Senior Technical Support Engineer
    Urban Airship

    25 Lavington Street | London | SE1 0NZ
    Portland | San Francisco | London | New York | Gurgaon

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