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Rejected Device Tokens error after update new production certificate with new bundle id

kotaro kashiwai

Hi,

I created a Live (Production) app on Urban Airship with bundle id (com.wildcardkk...) and urban airship worked well. Then I need to update new bundle id with new Apple account. I created new app id, apns certificate on production and upload the old Urban airship app.

And I received Rejected Device Tokens error after update new production certificate with new bundle id.

I checked all these steps: https://support.urbanairship.com/hc/en-us/articles/213492303-Rejected-Device-Token, but all of them are correct.

I can not figure out the problem.
How do I fix now? Do we need to create new production app corresponding to new apple account (new bundle id, new apns certificate)?
This is production app, so I need confirm from Urban to create a new one, since it affect all our system.

My current account: kotaro.kashiwai@neo-career.co.jp - paid account.

Our production app: Cheers Production

Our staging app: Cheers STG

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