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Geolocation seems not to work


Hi there,

I'm working for a German retailer with several hundret POS' in Germany and I want to use the location feature to create segments.

Unfortunately, the following segment building criteria result in an estimated audience of 0 (zero). Instead it should be several thousands.


Stupid question: How does Urban Airship know the location of my users? Is there anything I have to activiate or to brief the development team to build, so that UA knows where my users are?

Kind regards,

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Hi Attila,

Thanks for getting in touch with your support request.

It looks like you're using our free starter edition? (If that's not the case, please reply to this email with your App Key or username to expedite a support response.) As noted during your sign-up process, for free customers we offer self-service support only.

We're committed to making sure our self-service support resources are rich and deep. To find the answer to your question, you can:

Search our [Docs]( for in-depth information on how our service works.
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Access our [Developer Resources]( for implementation information and our sample apps.
Most questions from our Starter customers can usually be answered in our [Getting Started Guide]( and is a great resource to have open as you start to send your first push notifications.

If you've taken a look in those resources but still can't find the answer to your question, there is another option: posting to our [Community Forum]( Our support team monitors our forums closely to ensure all issues are addressed as quickly as we're able.

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Thank you for choosing Urban Airship! We look forward to continuing to work with you to help you meet your goals -- and contributing to the success of your business.

Thank You,
-The Urban Airship Technical Support Team

chilun liu 0 votes
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