Thanks for getting in touch with your support request.
It looks like you're using our free starter edition? (If that's not the case, please reply to this email with your App Key or username to expedite a support response.) As noted during your sign-up process, for free customers we offer self-service support only.
We're committed to making sure our self-service support resources are rich and deep. To find the answer to your question, you can:
Search our [Docs](https://docs.urbanairship.com/) for in-depth information on how our service works.
Search our [Knowledge Base](https://support.urbanairship.com/hc/en-us) for detailed answers to frequently-asked technical questions.
Access our [Developer Resources](https://support.urbanairship.com/hc/en-us/articles/115001834126-Developer-Resources) for implementation information and our sample apps.
Most questions from our Starter customers can usually be answered in our [Getting Started Guide](https://docs.urbanairship.com/engage/getting-started/) and is a great resource to have open as you start to send your first push notifications.
If you've taken a look in those resources but still can't find the answer to your question, there is another option: posting to our [Community Forum](https://support.urbanairship.com/hc/en-us/community/topics). Our support team monitors our forums closely to ensure all issues are addressed as quickly as we're able.
Need a Higher [Level of Support](https://www.urbanairship.com/legal/support-services)?
We know that self-service support isn't for everyone. If you need a higher level of support, it's easy to upgrade your service plan at any time.
Our [Basic Plan](https://www.urbanairship.com/products/mobile-app-engagement/pricing) includes technical support via email. To upgrade, click on your username in the upper right corner of the [dashboard](https://go.urbanairship.com/accounts/login/?next=/apps/), choose Billing Info, and enter your Payment Information. Once you upgrade, you will have immediate access to email-based technical support.
Our [Comprehensive Plan](https://www.urbanairship.com/products/mobile-app-engagement/pricing) includes technical support via email or phone. To upgrade, [contact us](https://www.urbanairship.com/lp/request-demo) and we'll get in touch to discuss your use case.
Thank you for choosing Urban Airship! We look forward to continuing to work with you to help you meet your goals -- and contributing to the success of your business.
-The Urban Airship Technical Support Team