Android push notification doesn't work in some devices

Follow

Hi Matt,

Thanks for writing in. 

I'd like to get a better idea of what may be going on, so to troubleshoot further, could you provide the following items:

• App Key (https://support.urbanairship.com/hc/en-us/articles/213491663-How-do-I-find-my-App-Key-or-App-Secret-)
• Push ID of a push that went out to a device that didn't receive it (https://support.urbanairship.com/hc/en-us/articles/213491163-How-to-find-the-Push-ID)
• Channel ID of a device that isn't receiving notifications (https://support.urbanairship.com/hc/en-us/articles/213491143-How-to-find-a-Device-Identifier-using-Charles-Proxy)

Once I have those items I can trace where the push notification was sent, and maybe see if anything strange is happening when the notification is getting delivered.

Thanks,

Jade 

Hi Jade,

Thanks for your support. Here the info:

• App Key: DJwlpRX-Sm2AOd-OnocVwA
• Push ID: e64731c5-3500-4cf8-a3e3-f93e2f9b0d01
• Channel ID: 91e204c8-f487-4916-90e2-fcf8568d65b4
  

Regards,

Claudio

Hi Claudio,

I've moved your request from the forums into a support ticket as your company has a Gold support level. I'll answer on the ticket from now on.

Thanks,

Jade