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Android push notification doesn't work in some devices

Matt Tyrrell March 14, 2019 14:34

Hi,

2 Days ago the push notifications have stopped working. We're not able to understand what's the problem because some devices get the notification and others not. Could you help me to find out what's going on?

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Hi Matt,

Thanks for writing in.

I'd like to get a better idea of what may be going on, so to troubleshoot further, could you provide the following items:

App Key (https://support.urbanairship.com/hc/en-us/articles/213491663-How-do-I-find-my-App-Key-or-App-Secret-)
Push ID of a push that went out to a device that didn't receive it (https://support.urbanairship.com/hc/en-us/articles/213491163-How-to-find-the-Push-ID)
Channel ID of a device that isn't receiving notifications (https://support.urbanairship.com/hc/en-us/articles/213491143-How-to-find-a-Device-Identifier-using-Charles-Proxy)

Once I have those items I can trace where the push notification was sent, and maybe see if anything strange is happening when the notification is getting delivered.

Thanks,

Jade

Jade Westover March 14, 2019 15:22 0 votes

Hi Jade,

Thanks for your support. Here the info:

App Key: DJwlpRX-Sm2AOd-OnocVwA
Push ID: e64731c5-3500-4cf8-a3e3-f93e2f9b0d01
Channel ID: 91e204c8-f487-4916-90e2-fcf8568d65b4

Regards,

Claudio

Matt Tyrrell March 14, 2019 17:55 0 votes

Hi Claudio,

I've moved your request from the forums into a support ticket as your company has a Gold support level. I'll answer on the ticket from now on.

Thanks,

Jade

Jade Westover March 15, 2019 15:25 0 votes