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Android push notification doesn't work in some devices

Matt Tyrrell

Hi,

2 Days ago the push notifications have stopped working. We're not able to understand what's the problem because some devices get the notification and others not. Could you help me to find out what's going on?

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Hi Matt,

Thanks for writing in. 

I'd like to get a better idea of what may be going on, so to troubleshoot further, could you provide the following items:

Once I have those items I can trace where the push notification was sent, and maybe see if anything strange is happening when the notification is getting delivered.

Thanks,

Jade 

Jade Westover 0 votes
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Hi Jade,

Thanks for your support. Here the info:

  • App Key: DJwlpRX-Sm2AOd-OnocVwA
  • Push ID: e64731c5-3500-4cf8-a3e3-f93e2f9b0d01
  • Channel ID: 91e204c8-f487-4916-90e2-fcf8568d65b4

 


Regards,

Claudio

Matt Tyrrell 0 votes
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Hi Claudio,

I've moved your request from the forums into a support ticket as your company has a Gold support level. I'll answer on the ticket from now on.

Thanks,

Jade

Jade Westover 0 votes