Hi,
2 Days ago the push notifications have stopped working. We're not able to understand what's the problem because some devices get the notification and others not. Could you help me to find out what's going on?
Hi,
2 Days ago the push notifications have stopped working. We're not able to understand what's the problem because some devices get the notification and others not. Could you help me to find out what's going on?
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New postHi Matt,
Thanks for writing in.
I'd like to get a better idea of what may be going on, so to troubleshoot further, could you provide the following items:
Once I have those items I can trace where the push notification was sent, and maybe see if anything strange is happening when the notification is getting delivered.
Thanks,
Jade
Hi Jade,
Thanks for your support. Here the info:
Regards,
Claudio
Hi Claudio,
I've moved your request from the forums into a support ticket as your company has a Gold support level. I'll answer on the ticket from now on.
Thanks,
Jade
Android push notifications may not work on certain devices due to various reasons such as outdated software, network issues, or device-specific settings. This can affect applications like nbi online application leading to missed notifications or delayed updates. It's essential to ensure that devices have the latest updates, proper network access, and notification settings configured to resolve such issues.
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