Real Time Data Streaming with Segment doesn't show configuration screen

I'm trying to connect Segment and Airship using Real Time Data Streaming. For all the integrations available I see a configuration form except for Segment which only shows 'Add Airship engagement data to your Segment account.' but no form to configure it.

Some help here would be appreciated

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2 comments

  • Hello,

    Thank you for the post. As a paid support customer, you may submit tickets directly through the support portal as well as the forums.

    Your plan does include access to one Connector for the Real Time Data Stream per application. Since you do not have another Connector currently setup on this app, you should be able to access the Segment setup. As such we are going to escalate this behavior to our engineers.

    We are going to convert this post over to a support ticket at this time for further followup.

     

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  • If you're encountering issues where the configuration screen for real-time data streaming with Segment is not appearing as expected, you can follow these troubleshooting steps to address the problem:

    1. Check Your Permissions:

      • Ensure that you have the necessary permissions and access rights within your Segment account to configure real-time data streaming. Contact your organization's Segment administrator if needed.
    2. Browser Compatibility:

      • Make sure you are using a modern and up-to-date web browser that is fully compatible with the Segment platform. Try accessing the configuration screen from a different browser to see if the issue persists.
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