Jay from Technical Support here.
Are you trying to create a custom Message Center? If so, on which platform?
Named User does not necessarily mean a Message Center message deliverable user has been created, so there might be an issue with the implementation regarding that.
It looks like you have paid support. If you want to email us the [App Key](https://support.urbanairship.com/hc/en-us/articles/213491663-How-do-I-find-my-App-Key-or-App-Secret-) for your project and more details on what it is you are trying to accomplish in general, we'll take a closer look. email@example.com
Airship Technical Support