Web - Channel id returns null even after registering

Recently, I've been unable to register new users. When calling sdk.register(), nothing shows in the browser to prompt the user to select "Allow" or "Not now" options. In addition, after calling sdk.register(), no channel id is created. I'm also having problems where already registered users are showing as not registered. The following is a screen shot of the sdk object after calling sdk.register(): 



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  • Hello Ali,

    Is the website external facing or internal? If it is external, can you provide the website address so I can take a look at this?

    Kind regards,

    Chilun Liu

    Airship Support

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  • External facing but needs credentials to access. Are you aware of any possible problems that might cause this sdk.register() method not displaying the popup that would allow the user to allow or block notifications?

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  • Can we please schedule a video call to resolve this issue? We can do a screen sharing session to show you where the code is failing. 

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