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Can't Access Message over 1 Year old

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philip.benjamin

Why can't I access any messages over 1 year!
I need to cancel push notifications that are "ongoing" and older than 1 year because prices have changed for our restaurants.
They don't show up under ongoing or archived messages. 

Please let us access ALL of our messages.

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    Frenchy F.

    Hi Philip, 

    Thanks so much for reaching out to support. Since we have all of the information within the support ticket for this issue, do you mind responding in that thread so we can keep everything in the same place? 

    Best, 

    Frenchy F.
    Technical Support Engineer | Airship | New York

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    arhum65 edaerd

    If you’re unable to access messages older than one year, it can be due to various reasons such as the settings of your email or messaging platform, storage limitations, or data retention policies. To resolve this issue, you can start by checking the settings of your email or messaging service to ensure that older messages are not being archived honoree vs recipient or deleted automatically. Additionally, you may need to adjust your storage settings to retain older messages or look into restoring archived messages from backup if available. If these steps don't help, contacting the support team of the respective service for further assistance may be necessary.

     
     
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