Not able to save the changes in settings page

I am an invited user for the web push notification.
But I was not able to save the changes in the settings page.
https://go.airship.com/apps/<app>/settings/web

 

When clicking update button, it throws 404 or 500 error in the browser console.

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7 comments

  • Hi, 

    Thanks for reaching out to Airship Technical Support! Do you have the right permissions? Any details on the errors you're receiving?
    Could you please provide us a better idea of what you're seeing when it's not saving. Screenshots of the errors, and javascript console works best.

    Reference: https://support.airship.com/hc/en-us/articles/115002341523-How-to-take-a-screenshot-of-the-Javascript-Console


    Regards,

    Arushi S.
    Technical Support Engineer
    Airship | San Francisco, CA

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  • If you are having trouble saving changes in the settings page of an application, website, or device, it can be frustrating, but there are several steps you can take to troubleshoot and resolve the issue:

    1. Check for Errors:

    • Look for any error messages or notifications that might provide clues about why the changes are not saving. Error messages often offer specific guidance on what's wrong.

    2. Ensure You Have Permissions:

    • Make sure that you have the necessary permissions or access rights to modify settings. In some cases, settings can be locked or restricted by an administrator or system permissions.
    • starbucks
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  • This may happen due to server error. try to remove the cache and the problem will be solved. i think so

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    1. Check for Errors:

      • Look for any error messages that might appear when you try to save the changes. Error messages can provide clues about what might be causing the issue.
    2. Internet Connection:

      • Ensure that you have a stable and active internet connection. Sometimes, issues with saving changes can occur if there is a disruption in the connection.
    3. Browser Compatibility:

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  • The error messages you're receiving, whether they indicate a 404 or 500 error in the browser console, suggest potential issues with the server or the page itself. To troubleshoot this problem, consider refreshing the page, clearing your browser cache, and verifying your internet connection's stability. Additionally, ensure that you have the necessary permissions to modify settings on the page. If the issue persists, reaching out to the support team of the web push notification service provider for further assistance or reaching out to any SEO agency and investigation would be advisable. By providing them with specific error messages or codes, they can offer targeted solutions to resolve the problem efficiently.

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  • It seems like there's an issue with saving changes on the settings page. I'll grab a Starbucks and look into it further. Perhaps there's a glitch we can fix while enjoying our coffee.

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  • If you’re unable to save changes on the settings page, try clearing your browser cache or checking for permission issues. Had the same issue while working on a client’s site at my SEO agency, and a quick cache clear did the trick!

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