To help us quickly investigate issues regarding Email deliverability, please provide the following information in your support request:
- App Key (How to find the App Key)
- Push ID (How to find the Push ID)
- Date and Time of send, including timezone
- Channel ID which should have received the email
- How was the message sent, via the Dashboard or the API?
- How many users are affected? For example, did the entire audience not receive the email, a smaller segment, or an individual user?